Terms

Who we are

The Pencil Post Club is run by ExtractMethod Ltd, a company registered in England and Wales with number 07745867. Our registered office is International House, 64 Nile Street, London N1 7SR. You can email us at hello@pencilpost.club.

What you are buying

A personalised letter for your child, written from your answers to our questions. We either print it and post it to the address you give us or send you a PDF to print at home.

The letter is written from our own letter templates. The example on our site is a guide only, and the final words may differ because we keep our letters fresh.

Prices

Prices are in pounds and include VAT. The price of a posted letter includes printing and postage. You pay through Stripe before we start.

Posting and delivery

We hand posted letters to our print and post partner within 2 working days of payment. If you order by the cut off date shown for your country, the letter should arrive by the date we show. Delivery depends on the postal service, so we cannot promise an exact day.

A print at home letter can be downloaded from your order page until the date shown there.

Your answers

Please check the names, the spelling and the address before you pay, because we print what you type. We may refuse an order with offensive or unsuitable content. If we do, we refund you in full.

Cancelling and refunds

Each letter is made to your answers, so you cannot cancel once it has been sent to print. This is allowed under the Consumer Contracts Regulations for goods made to the buyer's specification.

If the letter does not arrive or there is a mistake that is ours, email us with your order reference. We will send a new letter or refund you. This does not affect your legal rights.

What you agree to

You confirm that you are an adult, that you are the child's parent or guardian or have their permission, and that the details you give are suitable for a child to read.

Not a postal service

We are an independent business and are not connected to Royal Mail or to any other postal service.

The law

These terms are governed by the law of the United Kingdom. If you live in the UK, you can bring a claim in the courts where you live.