Privacy
Last updated 10 November 2026
The short version
- We collect only what the letter needs.
- We delete your child's details 30 days after posting.
- We never sell details and never send marketing.
What we collect
The child's name, age and the answers you give us for the letter. For posted letters, the name and address on the envelope. The email address you give when you pay. That is the only email address we collect.
Stripe takes your payment. We never see your card details.
Why we use it
Only to write, print and post the letter and to send you one email about your order. There is no account, no newsletter and no marketing.
Who else sees it
Stripe, to take the payment. Pingen, our print and post partner, which receives the letter and the address for posted letters. Resend, which delivers our email. Hetzner, which hosts our server. Each one uses the data only to provide its service to us.
How long we keep it
We delete the child's details, the address, the email and the letter 30 days after a letter is posted. For print at home letters we delete them when the download link expires. An order that is never paid is deleted after 24 hours. We keep the order reference, the total and the country for our accounts.
Cookies
We use only the cookies the site needs to work. There are no tracking or advertising cookies.
Your rights
You can ask to see, correct or delete your data at any time by emailing hello@pencilpost.club. You can also complain to the Information Commissioner's Office at ico.org.uk.
The data controller is ExtractMethod Ltd, International House, 64 Nile Street, London N1 7SR.